Diwan, Parag Quality in totality: A manager's guide to TQM and ISO 9000 - New Delhi: Deep & Deep Publications, 1995 - 206p. ISBN: 81-7100-789-9 Subjects--Topical Terms: TQM Subjects--Index Terms: TQM primer Universal Decimal Class. No.: 006.83(100)ISO 9000 / N5